When a delivery time is allowed on our order form, it is considered to have a 100% tolerance based on the time we can actually deliver.

If delivery cannot be completed due to an error in the specified address, the customer will be contacted to resolve the issue.

The validity of the email address provided by the customer is confirmed through an automatic email sent after the order is submitted.

We are responsible not only to our customers but also to the bank whose credit card system we use for ensuring the completion of deliveries.

Delivery Method

Customers may be exempted from shipping charges depending on the order value if they select the delivery method as courier.

Return Policy

Every product you purchase is under the warranty of the manufacturer.

You may return any product within fifteen (15) days of the delivery date, provided it has not been opened, damaged, or used, and is in the same condition as when it was delivered. Please return the product along with the invoice and a return form or petition including your order number.

Inspect packages you believe may have been damaged during shipment in the presence of the courier. If there is any damage to the product, have a report prepared by the courier and do not accept the package. Accepting the product means you agree the courier fulfilled their duty.

Products that have been opened, used, damaged, or altered in any way are not eligible for return.

Customers must return the product in the same condition in which it was delivered and are responsible for compensating any depreciation in the product’s commercial value resulting from use.

If the customer returns the product or cancels the order, the product price will be refunded within ten (10) days after the product is received by us. For credit card payments, the refund may take 2-6 weeks to be processed by your bank, over which we have no control.

If any opening, deterioration, breakage, damage, tearing, usage, or other changes are detected in the product or its packaging, or if it is not returned in the same condition as delivered, the return will not be accepted and no refund will be issued.

For defects discovered after the product has been delivered, customers should contact the authorized service of the manufacturer.

For returns that meet the above conditions, shipping costs will be covered by our company.

Bank transfers will be refunded within 2 business days. Credit card refunds will be processed within 3 business days. However, depending on your bank, the refund may not reflect immediately. If you encounter such a delay, please contact your bank’s credit card service. After an “Order Cancelled” status appears for your order, the full amount will be refunded to your credit card or the bank where the transfer was made. In installment purchases, the refund is credited back to your card by your bank in monthly increments.